Shipping policy
Shipping & Delivery Policy
At Chennai Brothers, we understand that dry fruits and other food products are sometimes needed at short notice. We aim to process your order promptly and provide reliable delivery within our service areas.
Please read the following information to understand how we handle orders and deliveries.
Where We Deliver
We currently provide delivery services primarily within Chennai.
If you are located outside Chennai or in another district or state, please contact us before placing your order. We will check whether delivery is available to your location and confirm the same with you.
Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
We aim to prepare and dispatch orders as quickly as possible. The time required to process an order may vary depending on the order volume, product availability, delivery location, and other operational factors.
Delivery Schedule
Our regular delivery service is available during our normal operating schedule.
We also understand that customers may occasionally require an urgent delivery. Sunday delivery may be arranged in emergency or special situations, subject to availability and delivery feasibility.
Sunday delivery is therefore not guaranteed for every order. Customers requiring an urgent Sunday delivery are requested to contact us directly so that we can check availability.
Delivery Time
The expected delivery time may vary depending on your location, traffic conditions, order volume, weather, and other circumstances.
We will make reasonable efforts to deliver your order within the estimated timeframe communicated to you.
However, delivery times are estimates and may occasionally be affected by circumstances beyond our control.
Delivery Charges
Applicable delivery charges, if any, will be communicated or displayed before the order is completed.
Any applicable delivery charges may vary depending on the order value, delivery location, or promotional offers.
Delays and Unsuccessful Delivery
Although we make every reasonable effort to complete deliveries on time, delays may occur due to traffic, weather conditions, high order volumes, delivery partner availability, incorrect address details, or other unforeseen circumstances.
If a delivery cannot be completed because the customer is unavailable or the delivery information provided is incorrect or incomplete, we may contact the customer to arrange the next available delivery option.
Order Tracking
Where tracking is available, customers may receive delivery or order-status updates through the contact information provided while placing the order.
For local deliveries, tracking availability may depend on the delivery method used for the order.
Need an Urgent Delivery?
If you need your order urgently, including a Sunday delivery, please contact Chennai Brothers before placing the order.
We will check the delivery availability for your location and let you know whether we can fulfil the request.
Contact Us
For questions regarding delivery locations, shipping charges, urgent orders, or the status of your order, please contact Chennai Brothers using the contact details available on our website.
Chennai Brothers
Email : chennaibrotherss@gmail.com
Contact : 91509 03019
Chennai, Tamil Nadu, India