Privacy Policy
Privacy Policy
Last updated: September 13, 2026
At Chennai Brothers, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with our online store.
Our online store is powered by Shopify, which provides the technology and services that enable us to operate our website and process customer orders.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Information We May Collect
When you browse our website or place an order, we may collect information that is necessary to provide our products and services.
This may include:
- Personal details such as your name, mobile number, email address, and delivery address.
- Order information such as the products you purchase, order details, transaction date, and delivery information.
- Payment-related information required to process your payment. Payment information may be processed securely through our payment service providers.
- Communication details when you contact us regarding an order, product, delivery, refund, or other enquiry.
- Technical information such as your IP address, browser type, device information, and information about how you interact with our website.
- Cookie and website usage information collected through cookies and similar technologies.
We only collect information that is reasonably necessary for operating our online store and providing our services.
How We Collect Information
We may receive information in different ways, including:
- When you place an order or enter information during checkout.
- When you contact us through our website, email, phone, or other communication channels.
- When you browse or interact with our website.
- Automatically through cookies and similar website technologies.
- Through Shopify and other service providers that help us operate our online store.
How We Use Your Information
We may use the information we collect for purposes such as:
Processing and Delivering Orders
We use your name, contact details, and delivery information to process your order, arrange delivery, provide order updates, and communicate with you regarding your purchase.
Customer Support
We may use your information to respond to questions, complaints, delivery enquiries, refund requests, and other customer service requests.
Payments and Transactions
Your information may be shared with relevant payment service providers when necessary to securely process and confirm payments.
Improving Our Website
We may use website and usage information to understand how customers interact with our website and to improve our products, website experience, and services.
Marketing and Promotions
If you have provided consent or where permitted by applicable law, we may use your contact information to send promotional messages, offers, or information about our products.
You may choose to stop receiving promotional communications by following the unsubscribe instructions in the communication or by contacting us.
Security and Fraud Prevention
We may use relevant information to help protect our website, customers, transactions, and business from fraudulent, unauthorized, or unlawful activity.
Legal Requirements
We may use or disclose information when required to comply with applicable laws, legal processes, government requests, or to protect our legal rights.
When We Share Your Information
We do not sell your personal information as a product.
We may share relevant information with trusted service providers when it is necessary to operate our business. These may include:
- Shopify, which hosts and supports our online store.
- Payment processing providers.
- Delivery and logistics partners.
- Website, technology, analytics, or hosting service providers.
- Customer support or communication service providers.
- Professional advisers or authorities where required by law.
These parties receive information only where reasonably necessary for the services they provide or where disclosure is legally required.
Shopify and Our Online Store
Our website is powered by Shopify. When you use our website or place an order, certain information may be processed by Shopify as part of providing its platform and related services.
For more information about how Shopify handles personal information, you can review Shopify's privacy information on its website.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help provide essential website functions, remember preferences, understand website usage, and improve your shopping experience.
You can manage certain cookie settings through your browser. Disabling some cookies may affect the functionality of parts of our website.
Third-Party Links
Our website may occasionally contain links to third-party websites, payment services, social media platforms, or other external services.
If you visit a third-party website through one of these links, that website will have its own privacy policy and terms. Chennai Brothers is not responsible for the privacy practices or content of websites that we do not operate.
Protecting Your Information
We take reasonable measures to protect the personal information we handle against unauthorized access, misuse, loss, or disclosure.
However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal or accounting requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information we hold about you.
You may also contact us if you have questions about how your information is being used or if you wish to withdraw consent for certain communications.
Some information may need to be retained where required by law or where it is necessary for legitimate business or legal purposes.
Children's Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When changes are made, we will update the "Last updated" date at the beginning of this policy.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy choices, please contact Chennai Brothers using the contact details provided on our website.
Chennai Brothers
Email : chennaibrotherss@gmail.com
Contact : 91509 03019
Chennai, Tamil Nadu, India