Terms of Service
Terms of Service
Welcome to Chennai Brothers. These Terms of Service explain the terms that apply when you visit our website, browse our products, or place an order through our online store.
By using our website or purchasing products from us, you agree to the terms mentioned below.
Using Our Website
The Chennai Brothers website is provided to help customers browse our products and place orders online. We make reasonable efforts to keep the information on our website accurate and up to date.
Product information, availability, prices, offers, and website content may be changed or updated from time to time without prior notice.
Our Products
Chennai Brothers offers dry fruits, nuts, seeds, dates, and other related food products.
We take care when sourcing, packing, and presenting our products. However, natural food products can vary slightly in colour, size, shape, texture, and appearance. Therefore, the product you receive may have minor differences from the images displayed on our website.
Product images are provided for general representation.
Placing an Order
When placing an order with Chennai Brothers, customers are responsible for providing correct and complete information, including their name, mobile number, and delivery address.
Please review your order details carefully before completing the purchase. Orders are processed based on product availability and successful payment confirmation.
If we are unable to process an order due to product availability, incorrect information, or other circumstances, we may contact you using the details provided during checkout.
Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR).
Product prices, discounts, promotional offers, and availability may be changed at any time without prior notice. The price applicable at the time your order is successfully placed will apply to that order.
Payments can be made using the payment methods available on our website at checkout.
Delivery Locations
Chennai Brothers currently provides delivery services within Chennai.
We may not be able to accept or fulfil orders from all locations outside Chennai, including other districts or states.
If you are located outside Chennai and would like to order from us, please contact us before placing your order. We will check the delivery availability for your location and confirm whether we are able to deliver.
Delivery availability may depend on the location, delivery service, and other operational factors.
Delivery and Order Handling
We make reasonable efforts to process and deliver orders within the estimated timeframe communicated to customers.
Delivery times may vary depending on the delivery location, order volume, weather conditions, holidays, delivery partners, or other circumstances beyond our reasonable control.
Customers are requested to provide an accurate delivery address and an active mobile number to help ensure successful delivery.
Cancellations, Returns and Refunds
As our products are food and edible items, returns and refunds are subject to the conditions mentioned in our Return and Refund Policy.
If you receive an incorrect or damaged product, or if your order qualifies for a replacement or refund under our policy, please contact us within the specified timeframe with your order details and any required supporting information.
Customer Responsibilities
Customers are responsible for providing accurate order and delivery information and for reviewing their order before completing payment.
Once products are delivered, customers should store them appropriately and follow any storage instructions provided on the product packaging or website.
Website Information
We make reasonable efforts to ensure that product descriptions, prices, images, availability, and other information published on our website are accurate.
However, occasional errors, omissions, or changes may occur. Chennai Brothers reserves the right to correct such information and make updates whenever necessary.
Limitation of Responsibility
Chennai Brothers will make reasonable efforts to provide quality products and reliable services. However, we cannot be held responsible for delays, interruptions, or losses caused by circumstances outside our reasonable control, including third-party delivery services, technical problems, natural events, weather conditions, or other unforeseen circumstances.
Applicable Law
These Terms of Service are governed by the applicable laws of India.
Any dispute relating to our website, products, orders, or services will be handled in accordance with applicable Indian laws and the jurisdiction of the appropriate courts.
Contact Us
If you have any questions regarding these Terms of Service, your order, delivery availability, or any of our policies, please contact Chennai Brothers using the contact details provided on our website.
Chennai Brothers
Email : chennaibrotherss@gmail.com
Contact : 91509 03019
Chennai, Tamil Nadu, India