Refund policy
Return & Refund Policy
At Chennai Brothers, we take care to pack and deliver our dry fruits, nuts, and other food products in good condition. Since our products are edible food items, we follow specific guidelines for returns, replacements, and refunds.
Please read this policy before placing your order.
Returns and Exchanges
Due to the nature of our products and for food hygiene and safety reasons, we generally do not accept returns or exchanges after an order has been delivered.
Customers are requested to check their order and the condition of the products upon delivery.
When Can You Request a Replacement or Refund?
If there is a genuine issue with your order, we may consider a replacement or refund in situations such as:
- You received a different product from the one you ordered.
- The product was expired or close to its expiry date when delivered.
- The product was received in a damaged condition.
- There is another significant issue with the product that requires our attention.
Each request will be reviewed individually based on the details provided.
Reporting an Issue
If you receive a product with an issue, please contact Chennai Brothers within 48 hours of delivery.
To help us review your request, please provide:
- Your order details or order number
- A description of the issue
- Clear photographs of the product and packaging
- Any other information that may help us understand the problem
Requests received after the specified timeframe may not be eligible for a replacement or refund.
Replacement or Refund Process
Once we receive your complaint and the required information, our team will review the issue.
If the request is approved, we may provide a replacement product or refund, depending on the nature of the issue and product availability.
The final resolution will be determined after reviewing the individual case.
Situations Not Covered
A return, replacement, or refund may not be provided for issues caused by improper storage, handling, or use of the product after delivery.
We also cannot accept returns simply because a customer has changed their mind after receiving an order, unless otherwise required under applicable law.
Refund Processing
Where a refund is approved, the refund will be processed through the applicable payment method or payment process used for the order. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.
Contact Us
If you have any concerns regarding your order or believe that you have received a product that qualifies for a replacement or refund, please contact Chennai Brothers within 48 hours of delivery.
Chennai Brothers
Email : chennaibrotherss@gmail.com
Contact : 91509 03019
Chennai, Tamil Nadu, India